Social Media Working Better for Retention Than Acquisition

eMarketer, 9/20/10

Campaigns to acquire new customers have not taken off

Social media marketing has been around for several years, and as marketers begin to converge on best practices and use the channel in more uniform ways, it is emerging that their top goals are brand awareness and cultivating customer loyalty. Conversely, customer acquisition through social media is less important.

A July 2010 survey of US marketers by the Direct Marketing Assocation and COLLOQUY found that brand awareness was the most popular objective of social media efforts, followed by customer growth and loyalty.

Read more

Want to partner with IDG?

Click here to get started