New IDC MarketScape Finds Leadership, Resilience, and Innovative Thinking Are the Keys to Success in the Outsourced Customer Care Market

©IDG Communications, Inc. Photo contributed by Matthew Mikaelian.

IDC News Release, 9/23/10

International Data Corporation (IDC) has released a new report providing a thorough vendor assessment of the highly competitive market for comprehensive customer care business process outsourcing (BPO), leveraging the IDC MarketScape model. IDC MarketScape reports utilize a rigorous scoring methodology that produces a definitive assessment of each vendor’s current market capabilities and strategies for competing in the future.

The new report, IDC MarketScape: Comprehensive Customer Care BPO, 2010 Vendor Analysis – The Guns of August (IDC #224612), looks at a set of players at the leading edge of the customer care BPO services competitive landscape.

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