Apple 'smoked the competition' in PC World's 2010 reliability survey

©IDG Communications, Inc. Photo contributed by Matthew Mikaelian.

Fortune, 11/30/10

MacBooks and iMacs scored the highest marks in a survey of 79,000 tech users

“Apple once again smoked the competition,” writes PC World’s Jeff Bertolucci, summarizing the results of his magazine’s annual service and reliability survey.

“The Macintosh and iPhone maker did so well that virtually all its scores were above average. Apple’s only average scores were related to the company’s deftness at replacing failed notebook components, and in two areas pertaining to serious problems with the iPhone, the latter perhaps stemming from the iPhone 4’s well-publicized antenna issue that resulted in dropped calls for some users.”

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