The View From the CIO's Office

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Three chief information officers on the challenges—and opportunities—they face

Wall Street Journal, 4/25/11

The role of today’s chief information officer is a lot different than in used to be.

Once the CIO oversaw an IT department that ran a company’s servers, ordered computer equipment and reset employees’ forgotten passwords. They still do this, of course, but now, as technology becomes central to every department from marketing to manufacturing, CIOs are becoming key participants in nearly every business decision. They’re also sharing control over technology purchases with other departments and even with the rank and file, who increasingly are bringing their own tech gear to work.

The Wall Street Journal recently held a roundtable among three CIOs whose IT organizations are considered by analysts to be among the savviest. Participating were Norm Fjeldheim, senior vice president and chief information officer for Qualcomm Inc., a wireless-technology company in San Diego; Filippo Passerini, president of global business services and CIO at Procter & Gamble, Co., a global consumer-products company based in Cincinnati; and Frank Wander, senior vice president and CIO at Guardian Life Insurance Co. of America, New York. Here are edited excerpts of their conversation.

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