Gartner Says Worldwide IT Services Revenue Returned to Growth in 2010

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IT Services Revenues Increased 3.1 Percent to $793 Billion in 2010

Gartner Press Release, 5/4/11

Worldwide end-user spending on IT services totaled $793 billion in 2010, a 3.1 percent increase from 2009 revenue of $769 billion, according to Gartner, Inc.

“There is little doubt that the effects of the global recession of 2008 and 2009 are still very much being felt, but the market for IT services bounced back in 2010 after a 5.1 percent revenue decline in 2009,” said Kathryn Hale, research vice president at Gartner.

IBM retained its No. 1 market share position in IT services in 2010, with a revenue increase of 2.6 percent returning $56.4 billion in revenue and accounting for 7.1 percent of the market (see Table 1). With arguably the weakest revenue performance in the top five, HP grew its IT services revenue less than $100 million, or 0.3 percent, in 2010.

Fujitsu, at 3.5 percent annual growth in IT services and revenue of $24.1 billion had a solid year in 2010 in U.S. dollar terms. Accenture returned perhaps the strongest numbers within the top 10 in 2010, growing revenue $1.3 billion to $22.2 billion, a growth rate of 6.1 percent. CSC’s growth in the past year was positive, but it was below market growth levels (at 0.6 percent) due, in part, to an abnormally high level of delays in contract signings in both the federal and commercial sectors, as well as the impact of a challenging U.S. federal government business (where CSC generated 39 percent of its revenue).

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