IDC Manufacturing Insights Survey Reveals Few Manufacturers Consistently Benchmark Warranty Operations

©IDG Communications, Inc. Photo contributed by Matthew Mikaelian.

Less Than Half of All Companies View Warranty Management as Critical to Brand’s Image

IDG Press Release, 5/4/11

A new study published by IDC Manufacturing Insights, Methods and Practices: Warranty Capabilities Maturity Model(Document #MI227896) reveals that while most product companies recognize the criticality of effective warranty management practices, very few companies are addressing the problem effectively.

Key findings from IDC Manufacturing Insights’ Worldwide Warranty Survey, conducted in conjunction with WarrantyWeek.com, include:

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