IDC Finds U.S. Small and Medium-Sized Businesses Have Strong Interest in Unified Communications Technologies, But End-to-End Integration Remains Elusive

©IDG Communications, Inc. Photo contributed by Matthew Mikaelian.

Business Wire

FRAMINGHAM, Mass.–New research from International Data Corporation (IDC) finds increasing small and medium-sized business (SMB) interest in a broad range of enterprise and consumer communications capabilities. Forward-looking SMBs are selectively using a range of tools including voice-over-IP (VoIP); conferencing technologies that support audio, Web, and video; and unified messaging, which integrates voice and data messaging. Still, relatively few have implemented a comprehensive, end-to-end unified communications (UC) system that can deliver connectivity and collaboration capabilities beyond the sum of its separate parts.

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