Email trends: Spotlight on strengths, challenges

©IDG Communications, Inc. Photo contributed by Matthew Mikaelian.


Depending on whom you talk with, email is either yesterday’s news or has never been more healthy and vital. As the current year comes rapidly to a conclusion, a succession of marketing studies reveal both email’s vulnerabilities as well as its best uses in marketing.

One of the most eye-opening stats came this month from a study conducted by marketing company Epsilon along with the Direct Marketing Association. According to the companies’ “Q3 2011 Email Trends and Benchmarks” report, email open rates increased by 7.8% in the third quarter compared with the year-earlier period, even as the average volume increased from the previous year by 14.9%.

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