Email Subscribers Not Fully Engaged WIth Marketing Programs


A clear majority of new email subscribers are unengaged with email marketing programs, according to second-quarter data from Epsilon and the Direct Marketing Association’s Email Experience Council. In fact, nearly two thirds — 59% — of new subscribers in an average list had opened, or clicked on, any messages since signing up.

The latest findings are not all bad for marketers, however. Open rates for “triggered messages” — which are deployed as a result of an action or trigger such as “Welcome,” “Abandon Shopping Cart,” “Thank You” and “Anniversary” — were 95% higher than standard marketing emails.  That represents an increase over the previous quarter (75%) and the previous year (82%), according to Linda Woolley, DMA’s acting president and CEO.

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