Events
Event Date Location

CIO Perspectives Boston 

08/06/2014 Boston MA

IT Roadmap Conference & Expo

08/06/2014 New York NY

OMMA mCommerce

08/07/2014 New York New York

CIO 100 Symposium & Awards

08/17/2014 - 08/19/2014 Rancho Palos Verdes CA

Mobile Insider Summit

08/17/2014 - 08/20/2014 LAKE TAHOE CA

Social Media Insider Summit

08/20/2014 - 08/23/2014 LAKE TAHOE CA

iMedia Agency Summit (Malaysia)

08/25/2014 - 08/27/2014 Kota Kinabalu Malaysia

The 6th annual Mobile World

08/28/2014 Seoul

iMedia Brand Summit (Australia)

09/01/2014 - 09/03/2014 Gold Coast Australia

iMedia Brand Summit (India)

09/03/2014 - 09/05/2014 Adao Waddo, Salcette India

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Facebook’s mobile app install ad business faces growing competition

Mobile Marketer

While Facebook’s mobile advertising business keeps growing – mobile represented a whopping 62 percent of ad revenue during the second quarter – the social network could become a victim of its own success, particularly on the application marketing front, as a growing number of competitors come out with their own, often compelling offerings.

The 62 percent of ad revenue delivered by mobile in the second quarter is up from 41 percent during the same period a year ago and from 59 percent in the first quarter of 2014. Facebook’s new mobile ad network and app install ads drive much of the mobile ad revenue but the company continues to look at ways to broaden its mobile ad business.

“When you think about our mobile ads, I do sometimes think that people think our mobile app install ads are all of the revenue or a great majority of the revenue, and they are not,” said Sheryl Sandberg, chief operating officer at Facebook, during a conference call with analyst to discuss the company’s second quarter financial results. “They are only a part of the mobile ads revenues.

“Our mobile ads revenue is broad based,” she said. “We have large brands advertisers, small, direct response advertisers as well as developers using our mobile ads.

“The mobile app install ads which are run not only by developers but also by large companies that want to get people to install apps are growing. They remain a good part of our mobile ads revenue and we are excited about the opportunities there. But we see our opportunities in mobile ads as much broader than just installing apps.”

Mobile growth
Facebook reported yesterday that its overall revenue grew 61 percent for a total of $2.91 billion during the second quarter of 2014. Of that, $2.68 billion came from advertising, a 67 percent jump from the same period a year ago.

Growth in mobile use on Facebook continues to outpace general use, with mobile daily active user increasing 39 percent for a total of 654 million while mobile monthly active users grew 31 percent for a total of 1.07 billion.

In comparison, overall daily active users grew 19 percent for a total of 829 million and monthly active users increased 14 percent for a total of 1.32 billion.

The company also posted a 138 percent increase in net income for a total of $791 million.

App install ads
Facebook launched mobile app install ads in late 2012 and the offering quickly took off because it meet an untapped need to help developers drive app downloads. In less than two years, Facebook has driven 350 million app installs, per Fiksu.

However, Twitter recently released its mobile app promotion product suite. Fiksu is a partner, helping clients such as Groupon, Dunkin Donuts and Barnes & Noble drive app downloads from Twitter.

“Over the past 12 months, Facebook has enjoyed a leadership position with respect to performance in the app marketing space,” Craig Palli, chief strategy officer at Fiksu.

“While costs of media were often up to ten times greater on Facebook than other channels, they could command this premium because their cost per purchasing user was 28 percent better than other traffic sources, based on the strength of their segmentation tools,” he said.

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Twitter and Facebook see a bright future for in-the-moment spending

IDG News Service

If you’re an impulse buyer trying to reform your ways, Facebook and Twitter are not on your side.

Both companies said Thursday they were working on new services to let their users either make purchases directly from their feeds or gain instant access to deals and promotions that can be redeemed in stores. It’s the latest display of competition heating up between the companies as they seek to add digital storefront real estate to their sites.

Why waste clicks getting to Amazon or eBay when you can have all your fun in between retweets or “likes”? Naturally, you might also retweet the advertiser’s promotion, which would make Twitter happy.

With Twitter, the technology comes courtesy of CardSpring, which Twittersaid it had acquired.

CardSpring lets software developers create offers inside their apps that users can add to their debit or credit cards. When the person makes a purchase in the store, the offer or discount is automatically applied.

The idea is that on Twitter, similar types of offers from businesses might appear in the stream. Twitter users could access the offers by providing their payment information to Twitter or some other processor. “We’re confident the CardSpring team and the technology they’ve built are a great fit with our philosophy regarding the best ways to bring in-the-moment commerce experiences to our users,” Twitter said in its announcement.

Twitter has already integrated some e-commerce functions to its site, such as by letting people add items to their Amazon carts by replying“#AmazonCart” to certain tweets. Twitter also has partnered with American Express to let card holders buy items by tweeting in a certain way. Those only work for users who synchronize their Twitter accounts with their Amazon or American Express accounts.

CardSpring’s technology could make for a more streamlined buying experience, maybe even one with a dedicated “buy” button. Previous reports have indicated Twitter might be looking in that direction.

Twitter did not say Thursday that such a button was coming. “We’ll have more information on our commerce direction in the future,” the company said.

A “buy” button for Facebook is definitely on the horizon. The company isnow testing a service to let users buy retail items directly from their news feeds or from a business’ page. There are only a few small and medium-sized businesses participating now. Facebook identified only one: Modify Watches, which makes interchangeable watches that the company says are “dope.”

Naturally, these e-commerce services could help Facebook and Twitter’s bottom lines by attracting vendors that want to connect with potential customers.

One barrier to their success could be people’s willingness to share their payment information with Facebook or Twitter. Facebook, in its announcement, said it built its feature with privacy in mind and that no payment information would be shared with other advertisers. People can also select whether they want to save their payment information for future purchases, Facebook said.

US social media usage evolves

Warc

Social media usage in the US is changing as a result of trends including the growth of “lean-forward” behaviour, greater concerns for privacy and the rise of niche sites based around personal interests.

Kevin Moeller and Heather O’Shea of UM, the media agency network, discussed these themes in their paper, Cracking the social code: Aligning consumers’ need states to marketing objectives, published as part of the Experiential Learning series of articles from the ARF’s Audience Measurement 9.0 conference.

Their research drew on data from 4,000 active web users in America, and found there was a “progressive shift from lean-back to lean-forward behaviour” on social media, fuelled by smartphone usage and exemplified by multiscreening.

Working simultaneously with this increase in activity, however, is a heightened emphasis on privacy, and precisely which information should be available for anyone to view.

Two-thirds of UM’s American panel were worried about their “online persona” being public versus only one-third who were unconcerned – a negative imbalance that represents a “sea change” in perspectives on this topic.

“While this may seem like a disconnect from the very idea of a social network, it proves there are nuances in what consumers believe is publicly fair game compared to what they actively would like to share,” Moeller and O’Shea suggest.

Another indicator that user habits are becoming more nuanced is the uptake of newer or smaller social networks reflecting specific passions and interests.

Examples of niche platforms include deviantART, a site for art lovers, Ravelry, a community for crocheting enthusiasts, and Medium, an offering from the founders of Twitter that hosts longer-form content.

“While Facebook remains the main internet presence for audiences to connect with one another, niche social networks are becoming a driving force in the growth of the social sphere,” say Moeller and O’Shea.

Given that UM’s figures indicate that the creation of new social media profiles has effectively “stalled” even as usage grows, the major mainstream players may soon move to acquire their smaller counterparts.

“This could be the beginning of the ‘Profile Wars’ in which a battle for new sign-ups ensues with larger networks increasingly buying out niche cousins,” say Moeller and O’Shea.

Pinterest’s interest-following feature could be advertising gold mine

Digiday

Pinterest today made it that much easier for consumers to explore specific interests, and agency execs are already looking toward its potential advertising uses.

Previously, Pinterest curated pins around broad categories such as “outdoors.” Now, when users click on “Outdoors,” they’ll be able to find pins curated to interests as narrow as “ultralight backpacking” and “saltwater fishing.”

Pinterest is in the midst of introducing ads to its platform, but a Pinterest spokesperson said there are no immediate plans to allow advertisers to target users based upon the interest pages they chose to follow. But this being a platform whose only revenue source is advertising, it’s fair to assume that, if interest pages catch on with users, ads will be sold against them.

At least agency execs, always looking to target consumers based upon their interests, hope so.

“All we’re trying to do is go deeper based upon targeting people on interest. The ability to hit them in that context makes a lot of sense,” Jordan Bitterman, chief strategy officer at media agency Mindshare, said.

Pinterest’s 32 categories — such “travel,” “animals” and “kids” — were too broad to serve finely tuned ads, according to Jill Sherman, group director of social and content strategy at Digitas. Agency execs routinely describe Pinterest image as a visual search engine. Adding interest collections — essentially more-nuanced tags – can only enrich that database.

“It was basically a collection of boards. Now it’s much more: a very deep directory of interest,” Chris Bowler, Razorfish’s global vice president of social media, said.

Interest pages are also a way for Pinterest to broaden its appeal, or at the very least, prevent it from losing users. Pinterest’s user-base still skews female despite its incredible popularity, Providing more pinpointed collections could attract even more users.

“This is where the entire social world is going; niche communities that have much higher receptivity than your broad-based Facebook and Twitter platforms,” Chris Bowler, Razorfish’s global vice president of social media, said. “This is Pinterest’s way of serving a community of rock climbers versus someone creating another online community around rock climbing.”

Bitterman added that the tool would also likely increase the amount of time Pinterest users stay on the platform in a given session, another selling point for Pinterest as it ramps up ad selling efforts. The prediction speaks to the power of catering to people’s interests: it makes Pinterest more appealing to consumers, and more alluring to ad buyers.

Coming soon to Facebook: Video ads that follow you from device to device

VentureBeat

Advertisers on Facebook see the emerging method of sequential mobile advertising as a way to better control their branding message with consumers on social media.

Sequential video advertising allows marketers to place targeted video ads in front of a user when they click an ad on their mobile device. Based on what the person clicks, and what the product or message is, marketers are then able to follow up with similar video ads as they hop from one device to another.

By creating a sequence of targeted ads, marketers can build up a pitch from one video to the next — starting with a “pitch” video and ending with a “sell” video intended to close the sale.

VentureBeat spoke to two sources who requested their names not be used because the information they were describing was based in conversations with Facebook executives.

“Video is where its going,” an advertising executive who works with Facebook told VentureBeat. “With unique profile IDs, you have the ability to better sequentially target content for users as they embark on their journey through the social media funnel.”

The same executive added: “Sequential video advertisers gives marketers the ability to place different messages that can build upon each other. This gives you greater control over the delivery of your message.”

Another mobile executive who works with Facebook told VentureBeat that advertisers want to better control, and deploy, product messages. But they are content, for now, in permitting Facebook and others obtain user data to target their ads.

For its part, Facebook uses a combination of its own in-house analytics and partners for the task of ad targeting.

Facebook is able to amass tremendous amounts of user data based on information contained in in its users’ profiles as well as their activity. That includes information on who you interact with and where you like to shop, for example. That data is gold to advertisers, keen to take advantage of Facebook’s 1.2 billion users.

“The writing is on the wall. Sequentially targeted ads are hugely efficient and ultimately cost effective. They have greater relevance for advertisers and better targeting,” said the second source, who has knowledge of Facebook’s mobile ad strategy.

“Anecdotally, it’s very promising. Facebook is putting a lot of effort into it,” the same source added.

Indeed, Facebook bought the video advertising outfit Liverail for an undisclosed sum earlier this month. Liverail’s technology optimizes video ad deliveries for mobile devices utilizing bidding and proprietary data. Liverail was considering an IPO this year but threw in its lot with Facebook instead, media reports said.

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Nadella’s Microsoft is obsessed with data-driven growth hacking

CITEworld

Satya Nadella’s message to the Microsoft troops yesterday underlines the way consumerization has changed computing already: To Microsoft, everyone is now a “dual user” who uses technology for work and play. That’s two chances to lose a customer if Microsoft products don’t delight them.

To make sure that those products do delight, and do what people need, Nadella is turning to some of the tenets of Silicon Valley startups like LinkedIn, Facebook, Twitter, AirBnB, and Netflix: Data science and growth hacking.

Change agents and growth hacking

If you talk to people who work at Microsoft, you’ll have heard them use some new language this year, with phrases like “change agent” and “growth hacking.”

Getting comfortable with change and being involved in changing things is what Nadella pointed out that everyone at Microsoft is going to have to do; “Culture change means we will do things differently. Often people think that means everyone other than them. In reality, it means all of us taking a new approach and working together to make Microsoft better.” One Microsoft, as you might say.

And growth hacking is a Silicon Valley startup term that’s a lot more than just viral marketing, SEO, and A/B testing. It’s about turning product development and marketing into a virtuous, data-driven cycle where you get more users by figuring out what users do and don’t want; how they find your product and how they use it.

Josh Elman, now a VC at Greylock, tells a story about growth hacking in the early days of Twitter, when lots of people were signing up but few of them carried on using the service. Instead of emailing those users or trying to show ads to people who might be more likely to stick around, they focused on understanding what was going on.

“We dug in and tried to learn what the ‘aha’ moment was for a new user and then rebuilt our entire new user experience to engineer that more quickly.”

The key was getting people to follow other Twitter users, so they were seeing tweets they would be interested in. “As we kept tweaking the features to focus on helping users achieve these things, our retention dramatically rose,” says Elman.

His advice for growth hacking is very like Adam Pisoni’s principles for turning a company into a responsive organization (something he’s been doing at Microsoft as well as for Yammer customers). Find your heavy users who already love your product and find the features and the pattern of usage that made them into active users. Build things that attract new users — whether that’s your marketing or sharing from existing users — and make sure there’s a way for new users to get started that turns them into active users quickly. Then build more features that your old and new customers will love, and keep on going.

That means getting everyone involved in growth. Early on, Facebook had a growth team that included marketing, business development, product development, finance, and HR. It wasn’t just trying to get more users; it was behind projects like the system for importing email contacts, making Facebook available in multiple languages by crowdsourcing translations of the interface, and even creating the Facebook Lite experimental interface (a slimmed-down version of the site).

 One of the first times I heard “growth hacking” from someone at Microsoft was talking to Jeffery Snover about his “Just in time, just enough admin” toolkit for PowerShell at TechEd this year, when he compared fast releases and agile development to balancing on a bicycle. “You don’t get stability by going slowly,” he pointed out.

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How to win followers and influence journalism: lessons from journalists with the most followers on Twitter

Muck Rack

In the Mid-Year Social Journalism Report, Muck Rack CEO Greg Galant ranked the broadcast and print/online journalists with the most followers on Twitter. With more than 5 million followers, Anderson Cooper ranks far ahead of all other journalists. Several standout journalists boast over 2 million followers at press time: Rachel MaddowLarry KingChris HardwickAdam Schefter, and Bill Simmons.

We aren’t all aiming for millions of followers. But even if we start with an audience of dozens or hundreds of followers, we can look to the Twitter habits and strategies of these most-followed journalists for tips on gaining more followers and readers for our work.

Using the ForSight social media analytics platform, built by Crimson Hexagon (full disclosure: I work there), to monitor tweeting and engagement tactics and trends, distinct patterns of highly successful journalists on Twitter emerge. These patterns suggest that visibility through high-profile jobs like Anderson Cooper’s gig at CNN aren’t they only thing separating most followed journalists from the rest of the pack. For this study, I analyzed the activity around the Twitter handles of the five print/online journalists with the most followers as of June 2014 (Adam Schefter, Bill Simmons, Arianna Huffington,David Pogue, and Nicholas Kristof) from January 1, 2014 to July 4, 2014.

There are plenty of ways to gain followers aside from having a daily gig on a major television station, including getting widely retweeted, inspiring people to mention you when they share your work and participating in conversations that are important to your audience.

Here are five concrete lessons I took from my analysis of highly-followed journalists that you can incorporate into your approach to tweeting and using Twitter in your journalistic work to gain a larger audience and more influence: 

1. Tweet Every Day. Regular engagement is the key. If you want to build your follower count, put out Tweets every day. Think of Twitter like a Giga Pet, those electronic toys back in the day that needed to be fed and watered. Each of the five exhibit peaks and valleys in sending Tweets, but send them they do – nearly every single day, weekends included.

2. Send a Flurry of Tweets About Events. Intensify your Twitter presence around events related to your beat or expertise. Each of the journalists’ owned media profiles on Twitter exhibited significant daily activity, as well as distinct spikes in sent Tweets and engagement, including mentions and Retweets, around events.

For example, Arianna Huffington’s Twitter handle saw its most engagement on a single day on Mother’s Day, a day when @ariannahuff Tweeted actively. With 360 million total possible impressions from Tweets and Retweets in one day, you can be sure @ariannahuff picked up new followers as a result of her Mother’s Day Tweets.

Bill Simmons saw a burst of engagement in late April of this year when he Tweeted 22 times about Donald Sterling, Adam Silver, and the NBA from April 26-29. During that time, an on-location Tweet from the Clippers game garnered 2,422 Retweets. Over four days, @BillSimmons added 6,000 new followers.

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Twitter Is Cracking Down On Companies That Provide Stats About Its Users

Business Insider

Twitter has taken the unusual step of shutting off its datapipe to certain companies that have published their own stats on how big Twitter’s user base really is, according to two sources.

The move comes after Twitter’s stock was hammered in the early part of the year when investors discovered growth in monthly active users (MAUs) was slowing or stagnant, and that measures of engagement per user were on the decline.

Since then, Twitter CEO Dick Costolo has ordered a revamp of the Twitter user interface in order to make it easier and more attractive for people to use. He also reshuffled his management ranks, getting rid of a COO with largely financial background and replacing him with a product chief from Google.

At the same time, Twitter’s stock price rose nicely. Some analysts see it hitting $60 a share (see disclosure below).

But third-party companies that published their own measures of Twitter’s user base were a thorn in Twitter’s side. While Costolo touted the company’s growth to 255 million MAUs, Business Insider was able to report that the number was only a fraction of the 1 billion people who had tried Twitter.

Most people who sign up for Twitter abandon it, it seems. Also, most people on Twitter don’t tweet, according to third-party apps that accessed Twitter’s data firehose.

Now, companies that used to provide that data have been axed from Twitter’s application programming interface (API), the firehose of data that software development companies can plug into in order to build useful products for Twitter and its users.

Twitter declined to comment when reached by Business Insider.

We don’t know why Twitter has begun culling developers from its API, but one theory might be that it has nothing to do with wanting to restrict who sees user data. Rather, Twitter has been slowly building a very nice data business of its own, which will probably book $100 million in revenue this year. The company may simply have decided it is time to end the free ride for developers who give away for free what Twitter would rather charge for.

“They shut me down last Friday night after the market closed,” one developer told Business Insider.

 

 

LinkedIn tries again to keep people connected, with a redesigned app

IDG News Service

LinkedIn is trying again to build a service on mobile that helps keep people in touch, even when they’re not actively job hunting.

On Thursday the company launched a redesigned standalone app to do that, called Connected. It’s an overhaul of the company’s Contacts app, which launched last year but was not as interactive as the new service. People who have that app downloaded will be prompted to upgrade to the new app on Thursday.

The new app will focus on bringing updates about people’s connections to their mobile device. Events like job changes, work anniversaries or mentions in the news will show up as cards that people can swipe through left to right. Swipe up on a card to dismiss it. Reach the end of a series of cards, and LinkedIn might recommend some other people to connect with.

Users can interact with the cards like they might a Facebook post, such as with a “like,” a comment, or even a follow-up phone call.

The app is available in English for iOS, but plans are in the works for Android and international versions. People do not have to manually add again their existing contacts; they show up when they sign in with their LinkedIn credentials.

LinkedIn’s main service already provides updates on people in the feed on mobile and desktop, and through email notifications, in addition to content like news articles, sponsored posts, and job suggestions.

But the cards interface of the Connected app, and its singular focus on people, is different. The app won’t let users, for instance, edit their profiles, search for jobs, or follow companies. Think of it like checking Facebook or Twitter to see what your friends are up to, but in a professional context.

David Brubacher, head of relationships products at LinkedIn, called it a new way for people to invest in their network of connections. Specifically, LinkedIn hopes the app will give people an easier way to keep in touch with their connections, particularly if they don’t have time for a face-to-face meeting.

“This app helps you invest in your relationships today, so opportunities blossom for you tomorrow,” the company said in its announcement.

LinkedIn, in other words, is trying to make its service more of a destination like Facebook or Twitter, rather than a means to an end. That’s a tough goal though for a site aimed at professionals. Whether LinkedIn’s new service takes off may depend on whether people really want to check another app to stay up to date on people who may not all be close friends.

But the app also aims to provide some smarts, by letting people sync their phone’s contacts and calendar. If you enable notifications in the app, you can receive push notifications like reminder alerts before meetings, or prompts to follow up or connect with people on LinkedIn after.

Users will be able to adjust these notifications in their settings. “It’s not our goal to bombard you with push notifications throughout the day,” said Vinodh Jayaram, LinkedIn’s director of engineering.

Sharing On Twitter And Pinterest Leans Mostly Mobile

MediaPost

By now it’s clear that mobile and social have become more than a shotgun marriage.Findings from comScore last month showed that more than 70% of time spent in social media takes place on mobile devices (including tablets). And total mobile engagement on social is up 55% in the last year.

In its latest quarterly report, ShareThis took a closer look at sharing activity among top social platforms on mobile. Twitter and Pinterest emerge as the most mobile-centric networks, with 75% of all content sharing on those platforms happening in mobile. By comparison, half of sharing activity on Facebook is mobile.

However, because of Facebook’s size (1 billion monthly mobile users), it accounts for 72% of sharing on smartphones, versus 14% for Twitter, and 12% for Pinterest. On tablets, Facebook’s share falls to 64%, and Twitter’s to 7%, while Pinterest sees a bump to 22%. “There is a clear preference for channels based on different devices. Pinners are more active on tablets whereas tweeters flock to smartphones,” states ShareThis blog post today.

Furthermore, Facebook is where people go to share content about politics and parenting, while Twitter — because of its real-time DNA — leans toward sports and business, and Pinterest sharing is focused on shopping. That’s a natural outgrowth of Pinterest’s emphasis on visual presentation and consumer products.

In that vein, mobile users are twice as likely to interact with desktop content as any other category.

When it comes to mobile operating systems, Android users are more active on Facebook, while iOS users are more likely to share material on Twitter and Pinterest. In terms of demographic trends, sharing on tablets among people 55 and over nearly doubled over the first quarter. And 43% of social activity on tablets is driven by people in that age group.

Social interaction on mobile devices also grew 13% among African-Americans and 6% among Hispanics in the quarter. Overall, sharing from smartphones and tablets grew more than 30%, while that on the desktop fell 5% between the first and second quarter. The mobile gain was driven mainly by activity on smartphones, which was up about 28%.

Across desktop and mobile, Facebook accounted for almost two-thirds (64%) of sharing, with Twitter and Pinterest each claiming 9%. But the two smaller competitors together gained 2% share on Facebook from the prior quarter.