Events
Event Date Location

Social Media Insider Summit

08/20/2014 - 08/23/2014 LAKE TAHOE CA

iMedia Agency Summit (Malaysia)

08/25/2014 - 08/27/2014 Kota Kinabalu Malaysia

The 6th annual Mobile World

08/28/2014 Seoul

iMedia Brand Summit (Australia)

09/01/2014 - 09/03/2014 Gold Coast Australia

iMedia Brand Summit (India)

09/03/2014 - 09/05/2014 Adao Waddo, Salcette India

Data+: Analyze, Predict, Monetize

09/07/2014 - 09/09/2014 Phoenix AZ

iMedia Brand Summit: Marketing in an Always-On World

09/07/2014 - 09/10/2014 Coronado CA

Content Marketing World

09/08/2014 - 09/11/2014 Cleveland OH

Video Insider Summit

09/14/2014 - 09/17/2014 Montauk NY

Ad Age Digital Conference San Francisco

09/16/2014 San Francisco CA

social-media

Tech Marketing Guide to B2B

News, video, events, ideas and blogs about Digital Media Marketing for high tech business-to-business from IDG Knowledge Hub.

Tech Marketing Guide to B2B

News, video, events, ideas and blogs about Advertising and Marketing for high tech business-to-business from IDG Knowledge Hub.

Tech Marketing Guide to B2B

News, video, events, ideas and blogs about Lead Generation Marketing for high tech business-to-business from IDG Knowledge Hub.

Tech Marketing Guide to B2B

News, video, events, blogs about Mobile Marketing for high tech business-to-business from IDG Knowledge Hub.

Tech Marketer's Guide to B2B

News, video, events, blogs about Technology Business and Marketing for high tech business-to-business from IDG Knowledge Hub.

Subscribe To Latest Posts
Subscribe

How Did Promoted Tweets Do During H1 2014?

eMarketer

Promoted Tweets have been around for a while, and according to recent research, they’re the Twitter ad format of choice among marketers.

176240 How Did Promoted Tweets Do During H1 2014?

According to a June 2014 study by RBC and Advertising Age, nearly 80% of US marketers were using Promoted Tweets, up from 44% in 2013. Meanwhile, just 32% were using second-place Promoted Accounts.

How are Promoted Tweets performing? Looking at Twitter campaign activity run on its own platform, AdParlor found that for Promoted Tweets in North America, CPM, cost per click (CPC), and cost per engagement (CPE)—which includes clicks, follows, replies and retweets—had risen between January and June 2014.

During that timeframe, average CPM increased from $10.26 to $11.59. However, this metric fluctuated every month, moving up and down several times between January and June 2014, when it showed its second-highest level.

177403 How Did Promoted Tweets Do During H1 2014?

Meanwhile, CPC rates rose throughout the first half of the year (with the exception of May, when they dipped by 1 cent) and hit an average 29 cents in June 2014. Further, CPC averaged 25 cents in Q2 2014, compared with 11 cents in Q1 2014.

CPE also followed the trend, rising from 10 cents, on average, to 28 cents between January and June 2014. AdParlor noted that this made sense, since nearly all engagement with Promoted Tweets in North America was via clicks (95.8%).

Facebook Launches Cross-Device Reporting

MediaPost

Being able to track campaign performance across devices has become increasingly crucial to advertisers as consumer attention shifts from desktop to mobile screens. To that end, Facebook on Wednesday rolled out cross-device reporting for ads, allowing marketers to see how people are moving among devices and across mobile apps and the Web.

“Facebook already offers targeting, delivery and conversion measurement across devices. With the new cross-device report, advertisers are now able to view the devices on which people see ads and the devices on which conversions subsequently occur,” stated a Facebook blog post today.

As an example, the company said an advertiser can view the number of customers who clicked an ad on an iPhone, but then later converted on desktop, or the number of people who saw an ad on desktop, and later converted on an Android tablet.

In a recent analysis conducted between May 15 and July 24, Facebook found that among people who viewed a mobile Facebook ad in the U.S., nearly a third (32%) eventually clicked on the same ad on the desktop within 28 days. The conversion rate was lower over shorter periods of time. So within a week of seeing a mobile ad, 22% converted on the desktop, and after a day, 11%.

The cross-device reporting relies on data from Facebook’s conversion pixel, a piece of tracking code used in conjunction with the social network’s software development kit (SDK), to get reports on which device someone saw an ad and eventually converted. The overall aim is to go beyond last-click attribution to see how different devices and app actions influenced a click.

To see cross-device conversions for campaigns, advertisers can go to the Facebook Ad Reports page, click Edit Columns and select Cross-Device on the left-hand menu.

Facebook is best for small businesses

Warc

Facebook is by far the most effective social media platform for driving offline sales for small businesses, according to a new report.

Digital marketing company G/O Digital surveyed 1,000 US users aged 18 to 29 for a study on Facebook advertising and found that 84% of respondents said local deals or offers on that site were a major influence on their purchasing decisions. Further, 25% said “it’s very important and I would be likely to make an in-store purchase within a week”.

Facebook offers that could be redeemed at a local store were by far the most persuasive marketing tactic. Some 40% cited this as being most likely to influence them to make an in-store purchase at a local or small business.

Promoted Posts were effective for 12% and photos/videos for 11%, while loyalty app promotions gained a 10% response.

Facebook was also way out in front when respondents were asked which social media channel they found most useful for researching products or services before visiting a local business. Fully 62% opted for Facebook, with Pinterest (12%), Twitter (11%) and Instagram (9%) trailing in its wake.

“The most bang-for-your-buck way for many small businesses to drive in-store activity and sales through social marketing in the short term is going to be Facebook,” Jeff Fagel, G/O Digital CMO, told ClickZ.

“Pinterest and Twitter should definitely have a place in their larger social marketing strategy, but will serve different purposes and support different objectives,” he added.

Amid the ongoing debate about privacy, and recent revelations surrounding Facebook’s manipulation of news feeds, G/O Digital’s research suggested that local relevance and personalisation might be more important for users.

It found that just over one third (36%) of respondents felt that “ads that are targeted based on your personal interests and past purchases” were most likely to influence them to interact with Facebook ads from small businesses. More than one quarter considered “ads that are targeted based on current location” to be most influential.

“It’s all about relevancy,” Fagel declared. “For example, if you offer me $2 off a hot dog at a baseball game, I won’t mind having my mobile viewing experience interrupted by this ad, because it’s solving an immediate, relevant need that I have: feeding my hunger and giving me a discount at the same time.”

How to Increase YouTube Engagement [Infographic]

SocialMouth

Many business that produce content as a marketing initiative are looking for alternatives to jump into different types of media and new channels of distribution to reach their potential customer.

Vine, Instagram, even Tumblr. But even though some have implemented a YouTube strategy in the last couple of years, it’s still a little intimating for many businesses, there’s the production aspect of it, and it can also be a little more complex in terms of understanding how to generate engagement.

Usually when I put it on the table with my clients, they look like video content is a bit more that they can handle.

But, is YouTube Marketing it worth the effort?

  • YouTube is the number one video website in the world
  • About 800 million people visit it every month
  • Many searches are conducted directly on YouTube instead of Google

In other words, the potential to help your prospect find your business in a whole different marketplace is huge.

If you’re ready to start considering YouTube as a content marketing vehicle, or you’ve already started getting your feet wet, this infographic by QuickSproutprovides some key stats and best practices to generate more engagement.

how to increase youtube engagement How to Increase YouTube Engagement [Infographic]

WhatsApp tops Facebook Messenger

Warc

WhatsApp, the instant messaging service, has overtaken Facebook’s own Messenger service to become the top chat app in the world outside of China, a new survey has revealed.

According to the latest Mobile Messaging survey by GlobalWebIndex, an online market research firm, WhatsApp was used by nearly 40% of the worldwide mobile internet audience each month of its survey covering Q2 2014.

Based on the usage of instant messaging tools by 600m adults aged 16-64 across 32 markets, the survey found the audience for this activity has grown 30% over the past two years.

Despite the growth of WhatsApp, which Facebook is in the process of acquiring for $19bn, Facebook Messenger saw a sharp rise in usage in some countries. In the UK, for example, it has increased from 27% in Q4 2013 to 40% by Q2 2014.

GlobalWebIndex attributed this to Facebook’s decision to remove the messaging component from its main app and transfer it to the Messenger service.

After Facebook Messenger were Skype (32%) and Line (10%) in terms of global usage, but other apps tracked in the survey – such as Snapchat and WeChat – were used by relatively small percentages globally or were limited to particular markets.

WeChat, for example, was the top chat app in China – perhaps unsurprisingly – and used by 84% while Snapchat was the most popular in mature markets.

Snapchat secured 14% of the mobile audience in the UK, US and Ireland, but also scored highly in Canada and Australia, and it remained very popular among teenagers. Nearly half (48%) of 16-19 year-olds in the UK used the service.

WhatsApp was most used in South Africa (78%) and Malaysia (75%), but was also dominant in Argentina, Singapore, Hong Kong, Spain and India.

In other findings, just under two-thirds of WhatsApp users reported that mobile chat apps were now one of their primary forms of communication, with over half confirming that they have overtaken SMS as the way they typically send messages.

Also, over three-quarters of WhatsApp users believed Facebook has no right to sell their personal information to gain ad revenue, and 85% were concerned about how companies might use their conversations without their knowledge.

When an ad is not an ad on Facebook

Digiday

Facebook’s recent changes to its news feed algorithm have decreased organic reach for brands and, at the same time, increased reach for editorial operations. But for whatever reason, the social network has not treated native ads as advertising so far. The result: a de facto loophole that brands and publishers have both exploited.

Publishers are making their relatively larger reaches on Facebook an ever more vital part of their native ad pitches, giving brands greater distribution on Facebook than they would ever see from their own pages. Because when a publisher posts one of its native ads to its Facebook page, Facebook registers it as an editorial post, not a brand one.

“As far as the algorithm goes, they are not treated as ads,” Facebook spokesman Tim Rathschmidt said about Facebook posts for publishers’ native ads.

Consider Netflix’s heavily lauded native ad about women in prison that ran on The New York Times. Had Netflix created and published that piece of media itself, and subsequently posted it to its own Facebook page, it would have been considered a brand post and likely would not have enjoyed the large amount of Facebook reach it did.

But in creating the piece with The Times’ T Brand Studio, the Gray Lady’s native advertising team, Netflix’s native ad was treated like a typical editorial offering when posted to Facebook.

Sebastian Tomich, vp of advertising at The Times, is well aware of this advantage and is using it to pitch brands on working with the T Brand Studio: The Times’ native ads are not posted to the Times’ Facebook page but to a page solely for media created by the T Brand Studio.

But being posted to the T Brand Studio Facebook page did not seem to have a negative effect on the Netflix native ad. Quite the contrary. That piece received 4,952 Facebook likes, 1,053 Facebook comments and 1,860 Facebook shares for a total of 7,865 Facebook interactions as of July 22, according to social media analytics company SimpleReach. A story about Obama contemplating military action in Iraq published on the same day as the Netflix native ad received only 2,029 Facebook interactions.

The higher interaction count is in part due to the Times paying to promote the Netflix native ad, but from Facebook’s perspective, the content was not so much an ad as it was a story like any other Times piece.

“As along brand studios are creating content, they will be treated like a publisher as opposed to an advertiser,” Tomich said about Facebook.

For publishers like Forbes and Upworthy, which share their native ads from the same Facebook page where they post their editorial pieces, the reach on native ads is even greater.

Continue reading

Pinterest peaks, Facebook falters in customer satisfaction survey of social sites

TechHive

Billions of people use assorted social networking sites, but just how happy are they with the likes of Facebook, Twitter, and the rest? The American Customer Satisfaction Index (ACSI), which measures exactly that sort of thing, put out its latest report on consumer satisfaction with e-businesses—that’s social media, search engines, and websites—and it’s an interesting look at just which service’s Like button is getting a workout.

Historically, social media sites tend to rank among the lowest-scoring companies on ACSI’s 100-point scale. This year, social media boasted an overall customer satisfaction rating of 71, up 4.4 percent from the previous study. The 71 rating puts social media companies above airlines (69), subscription television (65), and Internet service providers (63).

acsi rankings social media 100360859 large Pinterest peaks, Facebook falters in customer satisfaction survey of social sites

The American Consumer Satisfaction Index started rating social media companies in 2010. Scores are based on a 100-point scale. In this year’s rankings, Facebook and LinkedIn finished at the bottom, though both saw their scores improve over 2013.

Of the individual social networking sites, Pinterest was the most beloved site in 2014 with a customer satisfaction score of 76, stealing the crown from Wikipedia (74), which coincidentally was the only site to lose ground from 2013, falling 5 percent from last year’s score. Google’s YouTube and a newly-created “all others” category (which includes Instagram, Reddit and Tumblr) were hot on Pinterest and Wikipedia’s heels with a 73 rating, followed by Google+ (71) and Twitter (69).

Perhaps most notably, tied for dead last among social media ACSI still measures with scores of 67 apiece were LinkedIn and Facebook. Yep, you read that right, Facebook, the first network to crack a billion users and widely considered to be the pace-setter among social networking sites, couldn’t manage to top LinkedIn for customer satisfaction. That’s LinkedIn, the social networking site for professionals that most people begrudgingly join for the sole purpose of scoring a better job.

At least Facebook and LinkedIn can console themselves in that they scored an improvement over last year, when both companies scored only a 62 on ACSI’s scale. That makes them big winners in terms of year-over-year improvement.

That good news comes with an asterisk for Facebook, though. ACSI notes that the scores were measured before Facebook revealed it had manipulated news feeds as part of a psychological test on hundreds of thousands of users. (That’s in contrast to the regular manipulation Facebook performs on our news feed.) But customers in this go-around seem happy with their revamped news feed and other enhancements, so maybe it’ll end up a wash. For now, Zuckerberg and Co. can take solace in a strong improvement in customer satisfaction, even if they are still tied for last in the category.

Facebook’s mobile app install ad business faces growing competition

Mobile Marketer

While Facebook’s mobile advertising business keeps growing – mobile represented a whopping 62 percent of ad revenue during the second quarter – the social network could become a victim of its own success, particularly on the application marketing front, as a growing number of competitors come out with their own, often compelling offerings.

The 62 percent of ad revenue delivered by mobile in the second quarter is up from 41 percent during the same period a year ago and from 59 percent in the first quarter of 2014. Facebook’s new mobile ad network and app install ads drive much of the mobile ad revenue but the company continues to look at ways to broaden its mobile ad business.

“When you think about our mobile ads, I do sometimes think that people think our mobile app install ads are all of the revenue or a great majority of the revenue, and they are not,” said Sheryl Sandberg, chief operating officer at Facebook, during a conference call with analyst to discuss the company’s second quarter financial results. “They are only a part of the mobile ads revenues.

“Our mobile ads revenue is broad based,” she said. “We have large brands advertisers, small, direct response advertisers as well as developers using our mobile ads.

“The mobile app install ads which are run not only by developers but also by large companies that want to get people to install apps are growing. They remain a good part of our mobile ads revenue and we are excited about the opportunities there. But we see our opportunities in mobile ads as much broader than just installing apps.”

Mobile growth
Facebook reported yesterday that its overall revenue grew 61 percent for a total of $2.91 billion during the second quarter of 2014. Of that, $2.68 billion came from advertising, a 67 percent jump from the same period a year ago.

Growth in mobile use on Facebook continues to outpace general use, with mobile daily active user increasing 39 percent for a total of 654 million while mobile monthly active users grew 31 percent for a total of 1.07 billion.

In comparison, overall daily active users grew 19 percent for a total of 829 million and monthly active users increased 14 percent for a total of 1.32 billion.

The company also posted a 138 percent increase in net income for a total of $791 million.

App install ads
Facebook launched mobile app install ads in late 2012 and the offering quickly took off because it meet an untapped need to help developers drive app downloads. In less than two years, Facebook has driven 350 million app installs, per Fiksu.

However, Twitter recently released its mobile app promotion product suite. Fiksu is a partner, helping clients such as Groupon, Dunkin Donuts and Barnes & Noble drive app downloads from Twitter.

“Over the past 12 months, Facebook has enjoyed a leadership position with respect to performance in the app marketing space,” Craig Palli, chief strategy officer at Fiksu.

“While costs of media were often up to ten times greater on Facebook than other channels, they could command this premium because their cost per purchasing user was 28 percent better than other traffic sources, based on the strength of their segmentation tools,” he said.

Continue reading

US social media usage evolves

Warc

Social media usage in the US is changing as a result of trends including the growth of “lean-forward” behaviour, greater concerns for privacy and the rise of niche sites based around personal interests.

Kevin Moeller and Heather O’Shea of UM, the media agency network, discussed these themes in their paper, Cracking the social code: Aligning consumers’ need states to marketing objectives, published as part of the Experiential Learning series of articles from the ARF’s Audience Measurement 9.0 conference.

Their research drew on data from 4,000 active web users in America, and found there was a “progressive shift from lean-back to lean-forward behaviour” on social media, fuelled by smartphone usage and exemplified by multiscreening.

Working simultaneously with this increase in activity, however, is a heightened emphasis on privacy, and precisely which information should be available for anyone to view.

Two-thirds of UM’s American panel were worried about their “online persona” being public versus only one-third who were unconcerned – a negative imbalance that represents a “sea change” in perspectives on this topic.

“While this may seem like a disconnect from the very idea of a social network, it proves there are nuances in what consumers believe is publicly fair game compared to what they actively would like to share,” Moeller and O’Shea suggest.

Another indicator that user habits are becoming more nuanced is the uptake of newer or smaller social networks reflecting specific passions and interests.

Examples of niche platforms include deviantART, a site for art lovers, Ravelry, a community for crocheting enthusiasts, and Medium, an offering from the founders of Twitter that hosts longer-form content.

“While Facebook remains the main internet presence for audiences to connect with one another, niche social networks are becoming a driving force in the growth of the social sphere,” say Moeller and O’Shea.

Given that UM’s figures indicate that the creation of new social media profiles has effectively “stalled” even as usage grows, the major mainstream players may soon move to acquire their smaller counterparts.

“This could be the beginning of the ‘Profile Wars’ in which a battle for new sign-ups ensues with larger networks increasingly buying out niche cousins,” say Moeller and O’Shea.

2014 B2B Tech Content Marketing Trends: Tailoring Content, Tactic Effectiveness, Social Media

Looking for insight into how technology marketers are using content marketing? Check out Content Marketing Institute’s newest research report, 2014 B2B TECHNOLOGY CONTENT MARKETING TRENDS — BUDGETS, BENCHMARKS, AND TRENDS, NORTH AMERICA, sponsored by International Data Group (IDG).

This infographic video focuses on how tech marketers tailor content, tactic effectiveness, and social media usage.

Click here to view an INFOGRAPHIC on this research

To register for this event, click here

Please or in order to access this content.