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Mobile World Congress

03/02/2015 - 03/05/2015 Barcelona .

SXSW 2015

03/13/2015 - 03/21/2015 Austin TX

Enterprise Connect

03/16/2015 - 03/19/2015 Kissimmee FL

Agenda 15

03/30/2015 - 04/01/2015 Amelia Island FL

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The future of ‘everywhere ergonomic’ technology

IDG Connect 0811 The future of ‘everywhere ergonomic’ technology

It’s difficult to avoid adverts or news stories about the amazing technological feats the modern ‘intelligent car’ can perform. One of the most impressive is that a vehicle can now ‘know’ its position on the road, sense when it may be veering into another lane and transmit a warning vibration through the seat to jolt a drowsy driver into attention.

This type of technological innovation that makes our lives safer and easier to navigate is set to extend to the workplace. Already, there are smart chairs that measure our posture and how long we’ve been sitting, as well as smart work surfaces that know when we’re present.

In a recent interview with the Economist Intelligence Unit on ‘The Future of Work’, (sponsored byRicoh Europe), Alan Hedge, Director of the Human Factors and Ergonomics Laboratory at Cornell University, points out that this type of technology is just the start, “we are at the very beginning of a revolution in ‘active’ objects and products that have sensors built into them.”

Professor Hedge terms this interaction between people and design technology ‘everywhere ergonomics’. While smart chairs and surfaces may not have made their way to all workplaces just yet, many people will already be using everywhere ergonomics at home. It’s only a matter of time before the boom in wearable devices begins to have a transformative effect on the workplace. Think back to how the widespread adoption of smartphones kick-started the shift to mobile working promised by portable computers years earlier. I believe this boom could be bigger.

Continue Reading…

Customer Experience Tops Asia/Pacific CMOs’ Investment Agenda

IDC PMS4colorversion 1 Customer Experience Tops Asia/Pacific CMOs Investment Agenda

Singapore and Hong Kong, February 16, 2015 – International Data Corporation (IDC) announces today that this year customer experience will become the number one customer-related priority for organizations in Asia Pacific (excluding Japan) or APEJ. However, the CMO and CIO will need to partner and align their goals to guarantee success.

“Today, being first to market, having the lowest price, or being the best does not necessarily help. Businesses need to be agile and give customers what they want 24/7. Customers may buy your products or services, but what keeps them coming back is the experience,” says Daniel-Zoe Jimenez, Senior Program Manager, Big Data, Analytics, Enterprise Applications & Social Lead IDC Asia/Pacific.

He advises marketers to become savvier about the business, data, and customers to address the “empowered buyer” needs. CMOs are expected to lead the enterprise transformation around customer experience. In fact, IDC Asia/Pacific CMO Barometer shows that 31% of CMO roles are expanding to include customer experience and support.

Jimenez notes, “The CMO role is evolving to incorporate new responsibilities. In other regions, we have seen organizations completely replacing this role with a Customer Experience Head.”

There is no denying there has been a lot of hype around customer experience and many organizations still struggle with the concept, since there are many moving pieces and intangibles. However, customer experience is far from being just today’s buzzword; it is a top priority for CMOs in 2015.

“If you are not already thinking about this then you are not listening to your customers. The idea of delivering greater experiences is not new; but what is different now is that organizations are increasingly focused on ensuring these initiatives are tracked and are using metrics that are closely aligned to the business,” says Jimenez.

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Malaysia ICT 2015 Top 10 Predictions from IDC

IDC PMS4colorversion 1 Malaysia ICT 2015 Top 10 Predictions from IDC

2015 is important for ICT industry to accelerate innovation on the 3rd Platform, says IDC

KUALA LUMPUR, February 11, 2015 – International Data Corporation (IDC) Malaysia today announced its annual Predictions for emerging technologies and market changes that will impact and drive the future of the Malaysian ICT industry.

IDC sees innovation in technology continuing to accelerate, while growing adoption of 3rd platform technologies – cloud, big data/analytics, social, mobile – is increasingly disrupting the ICT landscape. Malaysian organizations are faced with the need to transform while steering past heightening economic pressures in 2015.

“2015 in Malaysia is shaping up to be a challenging year as the country deals with the global and local economic impact of depressed oil prices at the same time dealing with the introduction of GST and understanding the country’s place within the Asean Economic Community framework,” says Jim Sailor, Managing Director – ASEAN, IDC Asia/Pacific.

“With so many distractions, it will be even more important for the ICT industry to take advantage of the opportunities that will come from transitioning to the 3rd Platform of Technology in order to stay competitive in disruptive times,” adds Sailor.

Drawing from the latest IDC research and discussion amongst country analysts, the following have been identified as the key predictions for the Malaysian market in 2015.

Continue Reading…

Infographic: Emotionally Charged B2B Marketing

IDG Connect 0811 Infographic: Emotionally Charged B2B Marketing

Large buying teams and mixed constituencies make it more difficult to sell effectively. Buyers are people first, buying team members second which causes emotion-based goals influence buying decisions.

IDG Connect’s emotional and buyer personas research has found that emotion plays a critical role in the decision making process.

This infographic outlines:

  • The 3 distinct persona types in buying teams
  • Why it pays to arm to the advocates
  • 4 Steps to leverage emotion in your persona pursuit

EmotionalMarketing Infographic: Emotionally Charged B2B Marketing

Download full infographic here…

IDC’s 10 Predictions for CMOs for 2015

IDC PMS4colorversion 1 IDCs 10 Predictions for CMOs for 2015

By, Kathleen Schaub

What does IDC predict for tech CMOs and their teams in 2015 and beyond?

Sunrise%2B1 IDCs 10 Predictions for CMOs for 2015

Our recent report IDC FutureScape: Worldwide CMO / Customer Experience 2015 Predictionshighlights insight and perspective on long-term industry trends along with new themes that may be on the horizon. Here’s a summary.

1: 25% of High-Tech CMOs Will Be Replaced Every Year Through 2018
There are two dominant drivers behind the increased CMO turnover over the past two years. One driver centers on the cycle of new product innovations, new companies, and new CMO jobs. The second (but equal) driver centers around the required “fit” for a new CMO in the today’s tumultuous environment and the short supply of CMOs with transformational skill sets.

Guidance: Everyone in the C-Suite needs to “get” modern marketing to make the CMO successful.

2: By 2017, 25% of Marketing Organizations Will Solve Critical Skill Gaps by Deploying Centers of Excellence
The speed of marketing transformation and the increased expectations on marketing have left every marketing organization in need of updating its skill sets. In the coming years, CMOs will not only have to recruit and train talent but also create organizational structures that amplify and share best practices. Leading marketing organizations will become masters of the centers of excellence (CoE).

Guidance: Get out of your traditional silos and collaborate.

3: By 2017, 15% of B2B Companies Will Use More Than 20 Data Sources to Personalize a High-Value Customer Journey
Personalization requires a lot of data. CMOs do not suffer from a lack of data — quite the contrary. Today’s marketer has dozens, if not hundreds, of sources available. However, companies lack the time, expertise, and financial and technical resources to collect data, secure it, integrate it, deliver it, and dig through it to create actionable insights. This situation is poised for dramatic change.

Guidance: One of your new mantras must be – “do it for the data”.

4: By 2018, One in Three Marketing Organizations Will Deliver Compelling Content to All Stages of the Buyer’s Journey
CMOs reported to IDC that “building out content marketing as an organizational competency” was their #2 priority (ROI was #1). Content marketing is what companies must do when self-sufficient buyers won’t talk to sales people. While it’s easy to do content marketing; it’s hard to do content marketing well. The most progressive marketing organizations leverage marketing technology and data to develop a buyer-centric content strategy.

Guidance: Remember that it’s the buyer’s journey – not your journey for the buyer.

5: In 2015, Only One in Five Companies Will Retool to Reach LOB Buyers and Outperform Those Selling Exclusively to IT
IDC research shows that line-of-business (LOB) buyers control an average of 61% of the total IT spend. LOB buyers are harder to market to and are even more self-sufficient than technical buyers. To succeed with this new buyer, tech CMOs must move more quickly to digital, incorporate social, broaden the types of content, and enable the sales team to maximize their limited time in front of the customer.

Guidance: Worry less about how much video is in your plan and worry more about your message.

6: By 2016, 50% of Large High-Tech Marketing Organizations Will Create In-House Agencies
Advertising agencies have been slow to recognize the pervasive nature of digital. While many digital agencies exist and many have been acquired by the global holding companies, these interactive services typically managed as just another part of the portfolio of services the agency offers. Modern marketing practitioners realize that digital is now in the DNA of everything they do and are ahead of their agencies.

Guidance: Don’t wait. Take the lead.

Continue reading… 

 

What’s your content “type”?

IDG GlobalSolutions Color Whats your content type?

Jason Gorud – Vice President – IDC/IDG

I am not a thought leader.

I will not pretend to be one.

What you are about to read is not thought leadership. It’s just something worth thinking about.

My current role gives me access to some of the most interesting, influential, technology in the B2B space. More importantly, it puts me in touch with the marketing professionals and media agencies that sit at the forefront of the promotion of these wonderful solutions. Having had the chance to meet so many brilliant people I consider myself blessed. I am continually amazed by the tactics, strategies and little “tricks” employed by individuals and firms alike as they go about their business of building brand, pipeline and awareness for their respective companies.

My firm is often called into an organization in an advisory capacity to help groups understand a myriad of market complexities faced by tech firm executives; market share, vertical trends, new market entry strategy, channel ecosystem challenges are just a few of the areas where we attempt impart insight and actionable advice.

I have noticed that the aspirational goal of nearly every marketing professional I speak with is to position their firm as a “thought leader”. Almost with out exception the meetings I have with my clients, irrespective of the solution being covered, will meander into familiar territory: a chat about how to ensure their firm is seen as the“thought leader” in the [insert any tech solution here] space. Whether it’s OpenStack, smart cities, Software Defined Networks, mobile devices, printer ink, or cat toys everyone is zealously certain their message (and by extension firm, people and solutions) should, nay MUST, carry within it the holy seed of true THOUGHT LEADERINESS ( hmmmmmmm #ThoughtLeaderiness??? ).

In fairness, some do accomplish this goal, but most do not. Just like good and evil, smart and dumb, beautiful and ugly, Bert and Ernie, normal me and me being terse are mutually exclusive, yet co-dependent opposites, so too is though leadership content and the mundane. In each case one must exist in order to define the other.

So how do tech (actually you could replace tech with ANY) companies establish this coveted pre-eminence in the market’s collective brain? Why through effective content marketing of course! Thought leadership doesn’t simply descend from heaven in the form of an omnipotent alpha-Geek imparting the one, true path to CIOs by doling out wisdom via a series of arcane, magical gestures and select speaking engagements. If only it were that simple and TED talks that productive.

We’ve all heard that content is king. I disagree.

“Content” is this gigantic, nebulous, unchained beast to which all marketers have all become addicted.

Ladies and gentlemen, all you fans of irony in general, I give you the Ouroboros of marketing! King Content is king because we are told it’s king!

Content is not a monarchy, it is a meritocracy where only the best shall rule. Sadly content creation is out of control.

Don’t believe me? As far back as 2010 Eric Schmidt estimated humans created, every two days, as much content (information) as we had from the dawn of civilization until 2003. That was five years ago! Granted this is all content for allpurposes, but you get the point. And since the tech landscape hasn’t gotten simpler, and the range of personas buying solutions continues to expand outside of the CIO’s office, you can bet tech marketers haven’t slowed down in their Sisyphean attempt to keep prospective buyers abreast of the best [insert tech solution here]in the market. On a personal level, one of my clients told me their firm generated over 3,000 pieces of unique content last quarter alone. When I asked why I was told (verbatim): “We want to be the thought leaders in this space.”

So if you want a super-stressed, time and attention span deficient, self-educating, hyper-connected, socially plugged-in customer to actually read and react to your message, you’d best chain this beast. He’s not reading 3,000 pieces. You’re lucky if he reads three. Ask yourself: what am I releasing into the market and for what purpose? Is it worth the time, money and effort to get CONTENT X into the mainstream (and track it’s effectiveness)?

Here’s a handy little chart to help evaluate content types. I call it the Jason’s-Self-Evident-Quadrant-for-Content-Analysis, or the slightly more sexy version for the content cognoscenti the JSEQfCA . It just rolls off the tongue.

01c5ef6 Whats your content type?

NOISE: Do you produce a lot of content filled with jargon, buzzwords, aphorisms and techno-speak? Are your corporate videos super slick, produced by an agency rep that’s trying to channel his or her inner Fellini? Congratulations, you have produced Noise. Of all 4 types, this adds the least value to the market. It is neither informative nor interesting. No one intentionally creates Noise just like I don’t intentionally try and annoy my partner. It just happens. You start out trying to get a compelling message to the market and the next minute you’re being rather aggressively told to stop watching reruns of Escape to River Cottage and take the dog down (NOW) to go pee. This type of content is often created with the assumption that what is being released into the market builds brand. It usually doesn’t.

YOUR ACTION: Lazy marketing. Stop making this all together. How can you tell it’s noise? If you redact logos and any reference to your company in it and a 3rd party has no idea who the content refers to or what action he or she is meant to take after consuming it, then you have Noise.

FACT SHEET: Do you dig tech specs? Is feature/functionality your particular area of strength? Enjoy commissioning 20 page white papers on why your solution performs better than your competitors in a test environment? You’ve got Fact Sheet content! Please note that while this is quite useful to many IT decision makers, and can be quite important in the short-listing process, it does very little to engage the reader. It’s the content equivalent of eating a Clif Bar. Oh sure it has nutrients and keeps you going, but no one ever uttered the phrase “Damn, that was a delicious Clif Bar”. Fact Sheet content educates on specs, but does little to provide the reader with context vis-a-vis the problem your solution addresses. For some reason tech marketers love handing this type of content out at industry events.

YOUR ACTION: Important stuff but use it sparingly and never in lead gen or brand building campaigns. This content is best supplied as an “upon request” item. How do you recognize Fact Sheet content? If you hand it to someone not in your industry and they come away utterly dazed and confused, but when presented to an expert they say something like “oh X is .05 nanoseconds faster than Y? Neat!” you have Fact Sheet content.

FAST FOOD: We’ve all eaten McDonalds. Admit it. You have. Once in a while it’s the meal of choice because it’s cheap, easily procured, comes with a toy in some cases, and quickly consumed. It’s (possibly) a little tastier than a Clif Bar but you won’t ever fondly look back on “the best McDonalds ever” that inspired you to eat all the items on the menu because it’s just so forgettable. “Snackable” content such as infographics, “gamified” content, Tweets, this article I’m writing, and the like fall into this category. It will keep the consumer engaged for a short period of time, is great for building awareness, and is excellent for driving potential clients to more “dense” content. Unfortunately it lacks gravitas and usually won’t get people thinking of you as the guru in any field.

YOUR ACTION: This stuff is easy to crank out, easy to burn through, is great if you need to go wide and want your message shared socially. Understand that it does very little to affect a purchasing decision the further down the funnel you go, but it does grab attention. And just like McD’s builds item after item repurposing the same basic materials – really how different is a Big Mac from a Quarter Pounder with Cheese- crafting this content using source material from, for example, Fact Sheet content is a great way to “compound”, improve ROMI and create message cohesion. It works best in social media and ad campaigns. How do you know if you have Fast Food on your hands? If you read it and your response is “Ok cool… So?”

THOUGHT LEADERSHIP: You don’t tell the market you’re a thought leader, it tells you. In a recent study my firm completed comprising of nearly 300 CIOs in AP, we found that outside of security and compliance, a whopping 69% of respondents viewed the driving of profitable revenue via innovation as their chief responsibility. For your content and firm to be viewed as “thought leader worthy”, you must speak to this mind-set. Great content doesn’t talk tech or product or market leadership, it speaks about enabling possibilities. It fearlessly sees around corners and inspires new perspectives. People want to buy from thought leaders. They want to work for thought leaders. They want to partner with thought leaders.

I’ve spent a lot of time discussing content form factor with respect to “types” but Thought Leader content can come in all shapes and sizes so there is no formulaic approach. What you say is more important than how you say it.

YOUR ACTION: This is tough. You can’t simply will this stuff into being any more than I could convince the students at my high school that I was cool back in the day. Stupid Northwood HS class of ’89… I digress. This is where you need to fundamentally begin applying the less-is-more approach to your broader content strategy. Focus and refine. Here’s a little trick: try having someone NOT in your industry interact with your content. See how they react. The ability to inspire the uninitiated is often a good litmus test.

So in closing I wish you all good luck in your pursuit of creating amazing content! #ThoughtLeaderiness!

IDC: 2015 China Internet Industry Top10 Predictions

IDC PMS4colorversion 1 IDC: 2015 China Internet Industry Top10 Predictions

Beijing, February 2, 2015 – The latest research report “Ten Predictions of China’s Internet Industry, 2015″ to be released by IDC reviews the major historical events of China’s Internet market in 2014 and predicts key trends worth noting in 2015. Zhang Yanan, Research Manager of IDC China,believes that “the rapid development of China’s Internet industry relies on three major factors: first, China’s Internet industry is gaining more and more attention nationwide and globally; next, China’s Internet penetration is increasing steadily; finally, the — shifting of consumers from the older generation to the younger one and the changes of consumers’ demands prompt personalized brands and products. With this background, IDC predicts China’s Internet trends in 2015 from multiple angles, including industry, products and technologies.

2015 China’s Internet Industry Top10 Predictions:

  1. China’s Internet will infiltrate into the 3rd- and 4th-tier cities, and dividend brought by these new users will appear
  2. China will become the world’s mobile Internet heartland
  3. The destruction and transformation of traditional industries brought by Internet will no longer be a dream
  4. Online-to-Offline (O2O) will assist traditional E-business suppliers to extend their business to personalized services
  5. Cross-border E-business and mobile E-business remain two highlights in the traditional E-commerce market
  6. Pan-entertainment industry with IP license as the core will be put into practice further
  7. Private banks and equity-based crowd-funding will lead Internet financial market
  8. As the main method for mobile payment, QR codes will impact the elderly and housewives
  9. Internet companies will race to capture car networking and car after-service market
  10. Network security will be elevated to the national security level

Among the numerous predictions, IDC suggests industrial readers to pay special attention to the following keywords:

New demographic dividend, personalized service E-commerce, pan-entertainment, QR code payment

Continue Reading…

Infographic: APAC Mobility Predictions 2015

International Data Corporation (IDC) expects the Asia Pacific mobility market to continue experiencing strong growth in 2015 as mobile takes center stage for business growth in both consumer and enterprise markets.

Key takeaways

  • M-Commerce will thrive in Asia Pacific excluding Japan (APeJ), accounting for more than 50% of traffic across several markets
  • Asia will see the rise of numerous mobile wallet formats, all enabled by the humble QR code
  • Mobile Enterprise Applications Platform (MEAP) will struggle for growth with customers buying ready-made apps from large vendors and ISVs

Register for live conference February 5th, 2015. IDC Asia/Pacific will explain why conditions couldn’t be better for strong mobility growth in the region in the coming year.

infographickh Infographic: APAC Mobility Predictions 2015

Worldwide Tablet Shipments Experience First Year-Over-Year Decline in 4th Quarter

IDC PMS4colorversion 1 Worldwide Tablet Shipments Experience First Year Over Year Decline in 4th Quarter

FRAMINGHAM, Mass., February 2, 2015 – Worldwide tablet shipments recorded a year-over-year decline for the first time since the market’s inception in 2010. Overall shipments for tablets and 2-in-1 devices reached 76.1 million in the fourth quarter of 2014 (4Q14) for -3.2% growth, according to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Tablet Tracker. Although the fourth quarter witnessed a decline in the global market, shipments for the full year 2014 increased 4.4%, totaling 229.6 million units.

“The tablet market is still very top heavy in the sense that it relies mostly on Apple and Samsung to carry the market forward each year,” said Jitesh Ubrani, Senior Research Analyst, Worldwide Quarterly Tablet Tracker. “Although Apple expanded its iPad lineup by keeping around older models and offering a lower entry price point of $249, it still wasn’t enough to spur iPad sales given the excitement around the launch of the new iPhones. Meanwhile, Samsung’s struggles continued as low-cost vendors are quickly proving that mid- to high-priced Android tablets simply aren’t cut out for today’s tablet market.”

Apple’s lead over other vendors has yet to be truly challenged as it shipped 21.4 million tablets, accounting for over a quarter of the market with 28.1% volume share. Despite Samsung’s woes, it managed to hold on to the second place with 11 million units shipped. Lenovo (4.8%), ASUS (4%), and Amazon (2.3%) rounded out the top 5 although only Lenovo managed to grow annually when compared to Q4 2013. Lenovo maintained its tight grip on the Asia/Pacific market thanks to its massive scale in the PC business and the success of its low-cost tablet offerings.

“Despite an apparent slow-down of the market, we maintain our forecast about tablet growth in 2015,” said Jean Philippe Bouchard, Research Director, Tablets. “Microsoft’s new OS, a general shift towards larger screen form factor and productivity focused solutions, and technology innovations such as gesture interface that could be introduced in tablets will help the market maintain positive growth in 2015.”

 

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