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Vendor consolidation, tech integration drive changes in how B2B marketers acquire leads


Media Business

Lead generation is becoming simpler in practical terms—it’s easier than ever before to find and nurture prospective customers. But the forces driving it are complex, including the integration of marketing and sales tools and continued industry consolidation. “Today, all these tools, including marketing automation, CRM and email, are talking to one another,” said Adam Blitzer, VP-b2b marketing automation at ExactTarget’s Pardot. “Because of API management, every channel I use in marketing communicates with each other.” Blitzer said this new world of interconnectivity is particularly important not just for connecting all the marketing operations dots but also because customers prefer to communicate in different ways.

“Say you collect someone’s data from a Web form,” Blitzer said. “Being able to pass that seamlessly to a direct mail or email system is a powerful thing. Or consider when an email recipient clicks on a link. He then will visit a landing page with more engaging information, which in turn can trigger a direct mail piece.”

These capabilities weren’t possible a few years ago, he said.

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Media companies focus on centralizing audience data, adopting responsive design

Media Business

The technology to-do list for business media companies is lengthy, but many have made centralized audience databases and responsive design websites a priority in 2013. The goal behind these complex initiatives? To get a simplified view of customers and to reach them wherever they may be, whether at the office or on the go.

Faced with a multitude of technology options that promise to make their companies more profitable or efficient, business media executives must choose their priorities. This year, publishers with different sizes, business models and vertical markets are focusing their efforts on two technology-driven projects in particular: building out centralized audience databases and creating websites using responsive design.

Other technology initiatives remain on the to-do list, of course, including those that will unlock the potential of publishers’ content assets, help companies use powerful analytics or make magazines more exciting for readers and more targeted for advertisers.

But single customer-portrait databases and responsive design hold particular appeal for media companies because of their potential to help address some thorny issues.

Brent Pearson, CTO at UBM Tech, explained that his company has a private cloud solution that combines both a physical data warehouse and applications that can bring together data from different databases. Pearson has spent years consolidating and merging a succession of databases, he said, starting with the division formerly known as UBM Electronics, then adding the electronics business acquired from Canon Communications and now incorporating data from the formerly separate TechWeb division. “The end goal, to have all of UBM Tech in a single-user database, is still months away,” he said.

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Business media companies plan to accelerate growth – State of B-to-B Media

Media Business

In 2013, business media companies are following the maxim that what does not kill one makes one stronger, taking full advantage of the restructurings, downsizing and hard-won lessons of the recession as they ramp up for growth.

Growth projections for the b-to-b media/events/information sector are positive, ranging from 3% to 5% annually for the next few years. But those forecasts assume business media companies will continue to operate leanly, broaden their revenue streams beyond print and online display advertising, implement digital- and mobile-first approaches to content, expand marketing services to regain budgets lost to marketers’ own websites and social media efforts, and invest in technologies to better manage and analyze data.

Andrew Weber, CEO of Farm Journal Media, said the agriculture vertical did well during the recent recession, especially compared with 2003 and 2004 when consolidation caused ad spending to be cut in half. “First we hunkered down,” he said. “Then we had to change our entire mindset and culture.”

Unlike agriculture, the construction industry—which is Hanley Wood’s sole sector—is just emerging from a deep and prolonged recession. Surviving this period required “a dramatic focus on the cost side,” said Peter Goldstone, who was Hanley Wood’s president until November 2010, when his own position was cut to save money. He then moved to Atlantic Media (which he calls “digital media boot camp”) as president of Government Executive. After a financial restructuring of Hanley Wood in early 2012 put new ownership in place, cut long-term debt and infused new capital, Goldstone rejoined the company as CEO last April.

Culturally, Hanley Wood “is probably going through the most radical transformation I can envision for any traditional b-to-b media company,” Goldstone said. New executives brought in to help lead that transformation include Bob Benz, president of content, who brought a decade of experience on the interactive side of E.W. Scripps’ newspapers; Dave Colford, chief revenue officer, who honed his tech media sales talents at Geeknet, Ziff Davis, CMP (now UBM Tech) and IDG’s InfoWorld; and Sarah Welcome, senior VP-audience operations, who also worked at Geeknet and IDG.

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What marketers want from media- Marketing services valued for lead-gen, but challenges remain

Media Business

Media companies have significant opportunities to help marketers generate leads through the marketing services they offer, according to a new study by Media Business. “Leveraging the Power of Marketing Services” found that 62% of marketers consider lead generation to be their most important objective in purchasing marketing services from media companies, followed by customer acquisition (38%), sales (37%) and brand awareness (35%).

The study was based on an online survey of 231 marketing professionals and other executives during June and July of this year. More than half of the respondents (51%) had such titles as director or manager of marketing/products/communications, with such other titles as exec VP, senior VP or VP of marketing, products and communications. The largest verticals represented included technology companies (24%), manufacturing (17%), agencies (11%) and financial services (9%).

Among other key findings of the study: Marketers view audience reach as a key advantage of publisher marketing services, followed by the ability of media companies to segment their data appropriately for better targeting. Hewlett-Packard Co.’s Enterprise Services division this year rolled out its “Evolve, Compete, Succeed” campaign, targeting international companies needing to update legacy applications. A major component of the campaign was a partnership with the Financial Times that included print ads in the publication’s IT-intensive Connected Business. HP also sponsored the CIO Interviews video series, as well as live FT events.

“Because of our objectives—both to create awareness and demand generation—we wanted to have all these touch points and elements in the campaign,” said Natasha Sandoval, marketing campaign manager for HP Enterprise Services EMEA. One purpose of liaising with the Financial Times, she said, was to “accelerate exposure of our content around messages to potential buyers, the IT audience.”

“When constructing integrated solutions for customers’ objectives, one thing we do hear is, “I didn’t know you did that,’ ” said Michael Friedenberg, president-CEO of IDG Enterprise. “So it is an awareness issue in some instances—where our customers are not aware of how broadly we have evolved our solutions into the marketing services area.”

Friedenberg said technology marketers are avid users of IDG’s marketing services in their efforts to leverage its publications’ content and distribution channels, and to tailor specific marketing programs.

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IDG Enterprise’s Premium Data Services enables marketers to retarget online campaigns

Media Business

Looking to expand its reach for media buyers and command a larger share of marketers’ budgets, IDG Enterprise has introduced Premium Data Services. The software program, rolled out in June, is designed to help technology marketers more precisely target their online advertising campaigns. It combines the advertising technology of the IDG TechNetwork—which features more than 450 tech websites and blogs—with first- and third-party data to profile visitors to IDG Enterprise sites.

IDG Enterprise, whose assets include cio.com, computerworld.com, infoworld.com and itworld.com, garnered 25 million page views in July, according to Omniture. “By extending data, what we’re now able to provide is a retargeting effort where, when someone comes to our site and then leaves our site and goes somewhere that resides within the IDG TechNetwork, we’re able to align our advertisers’ messages to that individual as they’re traveling across the network,” said Michael Friedenberg, president-CEO of IDG Enterprise. “What that provides the advertiser is additional alignment and allows them a deeper understanding of who they’re interacting with and who their ads are aligning with.”

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Using comedy in b2b advertising offers a new hook

Media Business

Consumer marketers have long used humor to get their messages out. By comparison, most business marketers—with a few notable exceptions—generally tend to play it safe. Tim Washer, senior marketing manager at Cisco Systems, thinks b2b companies should give serious thought to using comedy in their marketing efforts.

“Consumer brands get away with being ridiculous all the time and that’s fine,” he said. But with the proliferation of social media, “it doesn’t matter if [the audience] is b2b or consumer. They’re people. … I think there’s more room for humor in b2b.”

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HTML5 technology spurs ‘write once, publish many’ model

Media Business

The publishing benefits of deploying HTML5 technology were discussed last month at MPA Digital: Technology, a one-day conference that focused on how media companies can use technology to manage magazine content on print and digital platforms. HTML5, a browser-based programming language that is able to deliver content on most Web-enabled devices, is designed to make online content easier to distribute and more interactive.

“You don’t have to have one set of developers doing stuff on a computer and another set doing it for iOS,” said Don Peschke, CEO of August Home Publishing, who moderated a panel discussion on how publishers are building successful HTML5 programs. 

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IDG’s new CMS incorporates HTML5, CSS 3

Media Business

IDG Consumer & SMB, which publishes PCWorld, Macworld and the TechHive blog, is in the process of reworking its content management system. The new CMS—officially launching in the third quarter—uses HTML5 and CSS 3, which enable the website to automatically adapt to whatever device is being used to access it. Digital Directions discussed the approach to the new CMS with Aaron Jones, CTO at IDG Consumer & SMB.

Digital Directions: What is the previous system used at IDG Consumer & SMB?

Aaron Jones: We are on top of a homegrown system that has evolved over the years in various iterations. Right now we’re running on top of a Java Struts II stack and a bunch of other custom stuff and open-source packages.

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Custom Content Conference: New technologies enable, complicate content marketing

Media Business 

The major theme dominating the three-day Custom Content Conference, last month in Washington, D.C., was how technology has both enabled and complicated “engagement,” that elusive goal of all content marketing.

Elise Neal, VP-marketing solutions at comScore, led off the event (produced by the Custom Content Council) by enumerating new challenges and opportunities presented by social networking sites, online video and mobile. She said comScore’s data show that 105.1 million Americans viewed online videos in December, up from 73.2 million in December 2010.

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Divvying up custom pie– Custom content’s definition broadens, as does the competition

Media Business

The numbers tell the story of how important content marketing has become: Spending in the U.S. on content marketing totaled $40.1 billion in 2010, according to estimates by the Custom Content Council.

The CCC said more than Martyf of that figure, $24.0 billion, was spent on custom print publications, but that total was down from $30.9 billion the previous year. That shift indicates marketers are spending more on electronic forms of custom content, such as webinars, online videos, white papers, blogs, customized social networking sites and content for their own websites.

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