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Customer Engagement and Insight Top Social Media Benefits

MarketingCharts 

55% of senior marketers say that social media has impacted their marketing operations by improving customer listening, engagement, and conversations, matched by the proportion who say that the channel has opened new avenues to gather and further market insights, according to Please or in order to access this content. a study released in December 2011 by the CMO Council in partnership with Lithium. Data from “Variance in the Social Brand Experience” indicates that almost half of the marketers surveyed say that social media has increased the complexity of marketing planning and mix allocation, while 20% say it has improved customer intelligence.

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Forrester: Social media content creators down in U.S. Companies must find new ways to re-engage these users who upload videos, write blogs and post product ratings and reviews

IDG News Service, 9/28/10

This year, a smaller percentage of U.S. Internet users are contributing to social media sites — uploading videos, writing blog entries, posting comments to news articles and writing online product reviews — than in 2009, according to Forrester Research.

This means that companies need to find ways to re-engage those U.S. Internet users who have stopped participating on their social media sites.

“The initial wave of consumers using social technologies in the U.S. has halted. Companies will now need to devise strategies to extend social applications past the early adopters. This means that you need to understand how your consumers use social media,” Forrester analyst Jackie Rousseau-Anderson wrote in a blog post on Tuesday about a report she co-authored with Josh Bernoff, titled “A Global Update of Social Technographics.”

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